Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Slot10 version of the Slot10 online gambling service made available through the website located at slot10-uk.com ("Website"). The Website is operated by Bellona N.V., a company registered in Curaçao with registration number 120860 and registered address at Heelsumstraat 51, E-Commerce Park, Curaçao, under online gambling sub-license number 8048/JAZ2010-010 issued by Antillephone N.V. These Terms are effective from 20 January 2026 and were last updated on 20 January 2026.

By accessing, registering an account on, or using any services, games or features provided via slot10-uk.com, you confirm that you are at least 18 years old, that you are a resident of the United Kingdom (or another permitted jurisdiction) and that you agree to be legally bound by these Terms. If you do not agree, you must not create an account or use the Website. Please note that Slot10 is not licensed by the United Kingdom Gambling Commission; it operates under Curaçao jurisdiction and is not part of the UK GamStop self-exclusion scheme.

Definitions

For the purposes of these Terms, the following words and expressions have the meanings set out below. These definitions apply regardless of whether they are used in the singular or plural and are intended to assist you in understanding your rights and obligations when using slot10-uk.com.

Operator: Bellona N.V., registration number 120860, with registered address at Heelsumstraat 51, E-Commerce Park, Curaçao, holder of online gambling sub-license 8048/JAZ2010-010 issued by Antillephone N.V., and any affiliated entities authorised to provide the Website.
Website: The online platform accessible at slot10-uk.com and any of its mobile or mirror versions that provide access to the Slot10 services for UK-facing users, collectively referred to as Slot10.
User or Player: Any natural person who accesses the Website, creates an account, submits a deposit, places a Bet or uses any services provided by the Operator.
Account: A personal online account created by a User on the Website, identified by a unique username and protected by a password, which records balances, transactions, bonuses, Bets and gaming activity.
Bet or Wager: Any stake placed by a Player in any game or feature offered on the Website, including but not limited to slot spins, table game stakes, live casino wagers, and any other real-money or bonus-money risk.
Real Money Balance: Funds deposited by the Player or credited as cash winnings and available for withdrawal, subject to these Terms, deposit rollover, anti-money laundering checks and other applicable conditions.
Bonus: Any promotional value granted by the Operator, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards or other promotional credits, which may be subject to specific wagering or usage conditions.
Bonus Balance: The portion of a Player's overall balance that consists of Bonuses and associated winnings, which may be restricted until completion of applicable wagering requirements.
Wagering Requirement or Rollover: The total amount of eligible Bets that must be placed using the Bonus Balance and/or Real Money Balance (as specified in each promotion) before Bonus funds and associated winnings become withdrawable.
Deposit Rollover: Any minimum wagering requirement applied to Real Money deposits (for example, an obligation to wager at least 1x the deposit amount) before a withdrawal may be requested where no Bonus is attached.
Prohibited Activity: Any action that violates these Terms, including but not limited to fraud, money laundering, collusion, use of bots or automated tools, chip dumping, abuse of Bonuses and promotions, multi-accounting or use of the Website in breach of applicable law.
Game Provider: Any third-party software or content provider that supplies games, platforms or services used on the Website, including RNG (random number generator) and live casino providers.
Business Day: Any day that is not a Saturday, Sunday or official public holiday in Curaçao.

Account Registration

To use real-money services on slot10-uk.com you must register an Account. The registration process is designed to verify your identity, age and eligibility, and to comply with anti-money laundering and responsible gambling obligations, including in relation to UK residents who choose to use a non-GamStop, Curaçao-licensed operator.

Eligibility and Age Verification

Minimum age: You must be at least 18 years old, or older if required by the laws of your place of residence, to register and place Bets. The Operator will carry out checks and may ask you to provide documentation to confirm your age and identity.
Jurisdiction restrictions: It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you are permitted to use a Curaçao-licensed, non-UKGC operator. The Operator may refuse or close Accounts from countries or regions it does not accept, including where legal or commercial reasons require it.
Self-excluded persons: If you are self-excluded via GamStop or any other self-exclusion scheme, you must not open an Account on slot10-uk.com. The Website is not connected to the UK GamStop register, and you are solely responsible for ensuring you do not breach any self-exclusion commitments.

Registration Process and KYC

Account creation: You must complete the registration form with accurate and current information, including your full name, date of birth, country of residence, address, email and any other fields requested by the Operator.
Email verification: You may be required to verify your email address by following a confirmation link or entering a verification code sent to the email you supplied. The Operator may restrict access or withdrawals until verification is completed.
KYC documents: To comply with anti-money laundering, counter-terrorist financing and fraud prevention rules, the Operator may at any time request supporting documents, such as a copy of your passport or ID card, proof of address, proof of payment method ownership and, where appropriate, proof of funds or income.
Ongoing verification: The Operator may conduct additional checks when your cumulative deposits or withdrawals reach certain thresholds, when unusual patterns are detected, or periodically as part of ongoing compliance procedures.

User Obligations and Account Security

Accuracy of data: You must ensure that all information provided during registration and throughout the lifetime of your Account is true, complete and kept up to date. Providing false or misleading information is a serious breach of these Terms and may result in Account suspension, cancellation of Bets and forfeiture of funds.
Single Account rule: You may hold only one Account with the Operator for Slot10. Creating multiple Accounts, whether under your own name or in the name of others, is prohibited and may be treated as Bonus abuse or fraud.
Password and access security: You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must not share your credentials with any third party, and you must notify the Operator immediately if you suspect that your Account has been compromised.
Use for own benefit only: Your Account is for your personal, non-commercial use only. You must not use your Account on behalf of, or for the benefit of, any other person or entity.
Closure and cooling-off: You may request Account closure or apply responsible gambling tools (such as temporary breaks or self-exclusion) via the Website or customer support. Because slot10-uk.com is not a UKGC-licensed operator, these tools are internal to this Website and do not interact with GamStop or other external registers.

Betting & Gameplay Rules

All Bets placed on slot10-uk.com are subject to these gameplay rules, to the specific game rules provided by each Game Provider and to any additional conditions notified on the Website. By placing a Bet you confirm that you understand the relevant rules and accept the associated risks, including the risk of losing your stake.

Placing Bets and Stake Limits

Bet acceptance: A Bet is considered accepted only when it has been recorded on the Operator's servers and appears in your game or transaction history. If there is any discrepancy between your device and the Operator's records, the latter shall prevail.
Minimum and maximum stakes: Each game may have its own minimum and maximum stake limits, as specified in the game interface. The Operator may also apply broader per-Account or per-transaction limits for risk management, responsible gambling or regulatory reasons.
Time of Bet: Bets must be placed before the relevant game round begins or before the event becomes closed for betting. Bets placed or accepted due to an obvious error after an outcome is known or has effectively been decided may be voided.

Modification, Cancellation and Settlement

No unilateral cancellation: Once a Bet has been accepted and confirmed by the system, you cannot unilaterally cancel or modify it. Any exception is at the sole discretion of the Operator.
Obvious errors ("palpable errors"): If a Bet is accepted due to a manifest technical or human error (for example, a clearly incorrect price, game malfunction, duplicate Bet, or settlement that is inconsistent with the official game rules), the Operator may declare the Bet void, adjust the settlement to the correct terms or restore your balance to the state before the error occurred.
Game results: Outcomes in RNG games are determined by the random number generator of the relevant Game Provider, and outcomes in live casino games are determined by the real-time actions of dealers or hosts. The official result recorded by the Game Provider is final and binding.

Conduct, Fair Play and Prohibited Tools

Fair play: You must use the games in good faith and for entertainment purposes only. Collusion with other Players, manipulation of game outcomes, use of multiple accounts to gain an unfair advantage or any attempt to exploit a bug or vulnerability is strictly prohibited.
Bots and automation: The use of automated software, robots, scripts, scraping tools, "auto-players" or other devices designed to place Bets or interact with the games without your direct, manual input is prohibited and may result in immediate Account suspension, cancellation of winnings and reporting to relevant authorities.
Chat rules: Where live chat or similar interactive features are available (for example in live casino games), you must behave respectfully. Insults, harassment, hate speech, threats, promotion of illegal activity, advertising of other services or sharing of personal data are not permitted. The Operator may mute or block chat access and may close your Account in serious or repeated cases.
Responsible gambling: You are encouraged to gamble responsibly and within your means. The Operator provides internal tools such as deposit limits and time-outs, but, as a Curaçao-licensed, non-GamStop operator, it does not participate in UK-regulated cross-operator schemes. UK players who require stronger protections should consider seeking help through independent organisations such as GamCare or similar support services.

Bonus Terms

Bonuses and promotions on slot10-uk.com are offered at the Operator's discretion and are intended to enhance entertainment. All Bonuses are governed by these general Bonus Terms as well as the specific conditions communicated in each offer (for example, on the promotions page, in a bonus pop-up or by email). In the event of inconsistency, the specific conditions for a given promotion take precedence over these general rules.

Bonus Activation and Wagering Requirements

Activation: To receive a Bonus you may be required to opt-in, enter a bonus code, select the offer in the cashier, or satisfy particular criteria (such as a minimum deposit). Some Bonuses are automatically credited, while others must be claimed manually before or during a qualifying transaction.
Wagering requirements: Unless otherwise stated, Bonuses and any winnings derived from them are subject to wagering requirements. These requirements specify the amount you must wager (for example, 30x the Bonus amount or 30x the Bonus plus deposit) before Bonus funds and associated winnings become withdrawable. Games may contribute differently toward wagering; certain games or bet types may be excluded or contribute a reduced percentage.
Timeframes: Each Bonus will specify a validity period (for example, 7, 14 or 30 days) within which wagering requirements must be satisfied. Unused Bonuses and any associated winnings may be removed from your Account when the timeframe expires.
Deposit rollover: Even when you do not accept a Bonus, the Operator may apply a minimum deposit rollover (for example, wagering your deposit amount at least once) before allowing a withdrawal, in line with its anti-money laundering and risk management obligations. Any such rollover will be reasonable and clearly disclosed in the cashier or relevant policy.

Prohibited Games, Bets and Bonus Abuse

Restricted games and stakes: Some games, including certain jackpot games, low-risk table bets, or particular game providers, may not count towards wagering requirements or may be entirely excluded from play with Bonus funds. Max bet limits may apply when wagering a Bonus; exceeding these limits may result in Bonus cancellation and removal of associated winnings.
Bonus abuse: Bonus abuse includes, but is not limited to, using multiple Accounts, colluding with other Players, adopting betting patterns with minimal risk (such as covering a high proportion of the board in roulette), deliberately delaying game rounds, or depositing and withdrawing repeatedly solely to obtain Bonuses. The Operator may review play for patterns inconsistent with normal recreational use.
Consequences of abuse: If the Operator reasonably determines that you have engaged in Bonus abuse or any attempt to exploit promotions contrary to their spirit, it may remove Bonuses and associated winnings, adjust your Real Money Balance, close your Account and/or restrict your access to future offers.

Combining Promotions and Cashback

Non-combination rule: Unless explicitly stated, Bonuses cannot be combined. You may participate in only one active deposit Bonus or similar offer at a time. Cashback, loyalty rewards or other ongoing benefits may be subject to additional stacking rules, which will be disclosed in the relevant promotion.
Order of funds: When you have both Bonus Balance and Real Money Balance, stakes may be deducted in a specific order (for example, Bonus funds first). The Website or promotion description will clarify the applicable order and how winnings are allocated between balances.
Cancellation of Bonuses: You may in some cases request that an active Bonus be cancelled. By cancelling, you may forfeit all remaining Bonus funds and any winnings derived from them that have not already been converted to Real Money Balance.

Payments & Withdrawals

Financial transactions between you and the Operator in relation to slot10-uk.com are governed by this Payments & Withdrawals section. The Operator seeks to process deposits and withdrawals securely and promptly while complying with anti-money laundering, counter-terrorist financing and fraud prevention laws applicable to its operations in Curaçao and the regions it targets, including the United Kingdom.

Deposit Methods and Processing

Accepted methods: Deposits may be made using payment cards, e-wallets, bank transfers, vouchers and, where available, cryptocurrencies or alternative payment options. The availability of specific methods depends on your country of residence, the payment provider's policies and the Operator's risk controls.
Authorisation: By making a deposit you confirm that you are the lawful owner or authorised user of the payment method used, that the funds originate from legitimate sources and that you are not depositing on behalf of any third party.
Fees and limits: The Operator may set minimum and maximum deposit limits per transaction, per method or per Account. Any applicable fees or charges (for example, currency conversion fees or third-party payment processing charges) will be disclosed in the cashier where reasonably practicable.
Availability of funds: Deposited funds are normally credited to your Account promptly after the payment is approved by the payment provider. In some cases, delays may occur due to security checks, technical issues or provider downtime.

Withdrawals, Verification and Timeframes

Withdrawal conditions: You may request withdrawals from your Real Money Balance, subject to completion of any applicable wagering or deposit rollover requirements, satisfaction of KYC checks and absence of any suspected Prohibited Activity.
Payment back to source: Where possible, withdrawals will be processed to the same payment method that you used to deposit. The Operator may require that a certain amount of deposits be returned to the originating method before alternative methods are used, to comply with anti-money laundering obligations.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable period, typically within 1 - 3 Business Days, provided that all requested verification documents have been supplied and approved. Additional delays may arise due to third-party payment provider processing times or public holidays.
Limits and instalments: The Operator may impose daily, weekly or monthly withdrawal limits for security and risk reasons, and may pay large withdrawal amounts in instalments where necessary. Any such limits will be reasonable and, where possible, notified in advance.

Refunds, Chargebacks and Currency

Refund policy: Bets that have been properly placed and resolved cannot generally be cancelled or refunded. In rare circumstances, such as game malfunction or clear error, the Operator may void affected Bets and restore your stake or adjust your balance accordingly.
Chargebacks and reversals: If you initiate a chargeback, reversal or dispute in relation to any deposit, the Operator may suspend your Account, cancel current Bets, deduct any Bonuses and winnings and recover any reasonable costs incurred as a result of the chargeback.
Currency: The primary operating currency of your Account will be displayed in the cashier. Where currency conversion is required, it will be performed at an exchange rate determined by the Operator or the payment provider, and additional conversion fees may apply.
Segregation of funds: As a Curaçao-licensed operator, the Operator does not offer the same level of fund segregation as some other jurisdictions. While the Operator endeavours to meet its financial obligations, funds are not held in a ring-fenced trust account. UK players should be aware that protection of balances differs from arrangements that may apply under UKGC-licensed operators.

Limitation of Liability

The Operator aims to provide a safe, fair and reliable service on slot10-uk.com but cannot guarantee uninterrupted access or error-free operation. This section explains the extent of the Operator's responsibilities and the limitations that apply under Curaçao law and, where relevant, under mandatory consumer protection provisions applicable to UK residents.

Operator Obligations

Fairness of games: The Operator uses games supplied by reputable Game Providers whose random number generators and live casino operations are subject to internal testing and, in many cases, external certification. The Operator will not knowingly offer games that compromise fairness.
Accuracy of information: The Operator endeavours to ensure that game rules, paytables, promotional information and transaction records displayed on slot10-uk.com are accurate and up to date. In the event of inconsistency, the Operator will seek to apply the correct, intended terms and to rectify any errors fairly.
Security: The Operator employs reasonable technical and organisational measures to protect your personal data and Account information against unauthorised access, consistent with its privacy policy and applicable data protection laws.

Exclusions and Caps on Liability

Technical failures: The Operator is not liable for any loss resulting from failures of telecommunication services, Internet connectivity, hardware or software not under its direct control. If a game round is interrupted due to a technical issue on the Operator's side, it will endeavour to restore the game state or otherwise apply a fair resolution, such as voiding the affected Bets and refunding stakes.
Indirect losses: To the maximum extent permitted by law, the Operator is not responsible for any indirect, consequential or special damages, including loss of profits, business, data or goodwill, arising out of your use of the Website.
Maximum compensation: Except where prohibited by mandatory law, the Operator's total aggregate liability to you for any single incident or series of related incidents shall not exceed the higher of (i) the amount of the Bet or stake related to the incident, or (ii) your net winnings from the Bet or game in question, subject always to your statutory rights.
Self-exclusion and Non-GamStop status: Because Slot10 is not part of the UK GamStop scheme, the Operator cannot guarantee that individuals self-excluded via GamStop will be prevented from registering. You acknowledge that it is your responsibility not to create an Account if you are subject to such a self-exclusion, and the Operator will not be liable for losses incurred in breach of this obligation.

Mandatory Legal Protections

Non-excludable liability: Nothing in these Terms excludes or limits the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited under applicable law.
Consumer rights: If you are resident in the United Kingdom, mandatory provisions of UK consumer law may grant you additional rights that override parts of these Terms. These Terms are not intended to limit any non-excludable statutory rights you may have.

Intellectual Property Rights

The Website and all content made available through slot10-uk.com are protected by intellectual property rights. This includes, without limitation, software, source code, databases, interfaces, graphics, logos, trademarks, trade names, text, images, audio-visual content, and any other materials owned or licensed by the Operator or by its Game Providers and partners.

Ownership: All intellectual property rights in the Website are owned by the Operator and/or its licensors. Use of the Website does not grant you any rights in such intellectual property other than the limited licence described below.
Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website on your own devices for the sole purpose of participating in the games and services in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, publish, transmit, sell, rent, lease or otherwise exploit any part of the Website or its content without the prior written consent of the Operator and/or the relevant rights holder.
Third-party rights: Trademarks, logos and other marks belonging to Game Providers or other third parties are used under licence and remain their property. Any unauthorised use of such marks may infringe the rights of their respective owners and is strictly prohibited.

Privacy & Data Protection

Your privacy and the protection of your personal data are important to the Operator. All personal information collected and processed in connection with slot10-uk.com is handled in accordance with the Operator's Privacy Policy, which forms part of these Terms and is accessible on the Website.

Privacy Policy: The Privacy Policy explains in detail what data is collected, the purposes for which it is used, the legal bases for processing, the retention periods, and your rights in respect of your personal data. You should read the Privacy Policy carefully before registering an Account or using the Website.
Data protection laws: Although the Operator is based in Curaçao, it endeavours to process personal data in a manner consistent with applicable data protection laws, including, where relevant, the UK General Data Protection Regulation and the Data Protection Act 2018, particularly in relation to UK residents.
Contact for privacy matters: If you have questions about how your data is processed, or if you wish to exercise your data protection rights, you should use the contact details specified in the Privacy Policy or on the Website's contact page.

Changes to Terms

The Operator may from time to time amend these Terms to reflect changes in law or regulation, to incorporate new products or features, to address security or technical issues, or to ensure the continued integrity and fairness of the service offered via slot10-uk.com.

Notification of changes: Material changes to these Terms will be communicated via the Website (for example, through a banner, pop-up or updated link) and/or by email to the address registered to your Account, where feasible. The updated Terms will show the new effective date.
Effective date: Unless otherwise stated, changes will take effect on the date specified in the updated Terms. Bets placed and transactions executed before that date will continue to be governed by the version of the Terms in force at the time they were made.
Acceptance of changes: If you continue to use the Website after the updated Terms become effective, you will be deemed to have accepted them. If you do not agree with any change, you must stop using the Website and may request closure of your Account and withdrawal of any available Real Money Balance, subject to these Terms.

Termination & Suspension

The Operator reserves the right to suspend or terminate your access to slot10-uk.com and to close your Account in certain circumstances. You also have the right to close your Account at any time. This section explains when and how such actions may occur and the treatment of funds upon closure.

Operator's Right to Suspend or Close Accounts

Grounds for suspension: The Operator may suspend your Account (in whole or in part) if it has reasonable grounds to believe that you have breached these Terms, engaged in Prohibited Activity, provided false information, attempted to circumvent geographic or age restrictions, initiated chargebacks, or if required by law, regulation or a competent authority.
Investigations: During suspension, the Operator may conduct internal investigations, request additional documentation or information from you and withhold withdrawals until the investigation is concluded. You must cooperate fully and promptly with any such requests.
Termination: If, after investigation, the Operator reasonably concludes that serious or repeated breaches have occurred, it may close your Account. In such cases, Bonuses and any winnings derived from Prohibited Activity may be forfeited, and the Operator may retain or recover funds to the extent necessary to comply with legal obligations or to cover legitimate costs and losses.

Account Closure by the Player and Funds

Voluntary closure: You may request closure of your Account at any time by contacting customer support or using available tools on the Website. Before closure is finalised, you should withdraw any remaining Real Money Balance, subject to verification and other applicable conditions.
Responsible gambling closure: If you request closure for responsible gambling reasons, the Operator will handle your Account in line with its responsible gambling procedures. However, because Slot10 is not part of GamStop, any self-exclusion or closure will apply only to this Website and not to other operators.
Treatment of funds: Upon lawful closure of your Account (whether initiated by you or by the Operator), any remaining Real Money Balance that is not subject to investigation or legal restriction will be returned to you, where reasonably practicable, using an appropriate payment method. Bonus funds and incomplete wagering balances will normally be cancelled.

Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, your use of slot10-uk.com, or any Bet or transaction with the Operator (whether contractual or non-contractual) are primarily governed by the laws of Curaçao, without prejudice to any mandatory consumer protection rules that may apply in your country of residence, including the United Kingdom.

Internal complaints procedure: If you have a complaint, you should first contact the Operator's customer support using the channels indicated on the Website. Provide clear details of the issue, including relevant dates, Bet IDs and supporting evidence. The Operator will review and respond within a reasonable timeframe.
Escalation within the Operator: If you are dissatisfied with the initial response, you may request that the matter be escalated to a more senior complaints handler or to the Operator's management. The Operator will endeavour to provide a final decision as promptly as reasonably possible.
Regulatory complaints (Curaçao): Because the Operator is licensed in Curaçao under sub-license number 8048/JAZ2010-010 issued by Antillephone N.V., you may, after exhausting the Operator's internal process, submit a complaint to the Curaçao master license holder using the email address certria@gaminglicences.com. This email is intended for regulatory complaints related to license 8048/JAZ2010-010 and is not a direct Slot10 corporate contact. You acknowledge that response rates and outcomes of such complaints may vary and that the Curaçao framework generally offers different levels of player protection compared with UKGC regulation.
Court jurisdiction: Subject to any rights you may have under mandatory consumer laws, any disputes that cannot be resolved through the above mechanisms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao. UK residents may, in certain circumstances, also have the right to bring actions before the courts of their country of residence as permitted by applicable consumer protection legislation.

Contact Information

If you have questions about these Terms, require assistance with your Account, or wish to submit a complaint or legal notice, you should use the following contact information and channels associated with slot10-uk.com and its Operator.

Website: The primary point of access for customer support, FAQs and contact forms is the official UK-facing Website at https://slot10-uk.com. Additional operator information may also be available on related Slot10 pages operated by Bellona N.V.
Customer support: You can normally contact customer support through the help or support section of slot10-uk.com, which may offer live chat and/or email options. The specific support email address and service hours are published on the Website and may be updated from time to time. If you are unable to access these channels, you may write to the Operator at the registered address set out below, clearly marking your correspondence as "Customer Support - Slot10 UK".
Legal and registered address of Operator:
Bellona N.V.
Heelsumstraat 51, E-Commerce Park
Curaçao
Regulatory complaints email (Curaçao): For escalated complaints relating to the Operator's Curaçao license 8048/JAZ2010-010, you may contact the master license holder at certria@gaminglicences.com. This address is provided for regulatory complaint purposes only and does not replace the Operator's own customer support.
Telephone: At the time of the latest update (January 2026), no dedicated customer support telephone number for slot10-uk.com has been specified. Any future telephone contact details will be published on the Website if and when they become available.